Shipping Information for Custom Made Cosplay Costume
All cosplay costumes shown on mylovecosplay.com are processed after receiving your order. Itís up to you to choose a standard size or send us an exact measurement for your figure. We aim to offer you suits with ideal similarities to styles in original anime or video games.
Shipping time is different on diverse items. However, you can know when to place your order with this in mind: the total shipping time refers to the time for processing your costume plus the time for delivering the finished costume to you. You are strongly suggested to place your order at least 2-3 weeks before receiving the costume.
We offer standard shipping and fast shipping. Generally speaking, standard shipping usually takes 7-12 days. Fast shipping usually takes 5-8 days. Below is a time schedule for making detailed items.
Cosplay Costume: 3-5 days.
Latex costume: 5-7 days.
Zentai suit: 3-5 days.
Mascot costume: 2 days.
Wig: 2 days.
: 3-5 days.
PVC suit: 3-5 days.
PS: some wigs and mascot costume are ready-to-wear and available most of time. Just contact the Customer Service Department for detailed information. Concerning the orders, it is necessary to keep in contact with the customer service department all the time.
Returning for replacement or refund
We accept returning for replacement or refund within 3 days after you receive the costume or wig. The cost on the merchandise will be totally refunded.
Here are cases in which you can return the merchandise for a replacement or refund:
1: There is something wrong with the quality on the suit. If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel.
2: The size is wrong. While placing the order, you can directly choose the size or send us your measurement. Always make sure you select the right size. We will make the suit strictly according to the received size information. If we make the suit in a wrong size, we can exchange or refund the payment of the order to you.
3: The color is wrong. If the received merchandise is made in a color which is completely different from the color you choose, just contact the Customer Service Department for refunding or replacing. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandises. Rest assured please.
4: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there arenít missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please.
Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
1: All custom-made items can not be returned.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used or altered items can not be returned.
4: undergarments, socks and stocking can not be returned.
5: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
6: Wigs, prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
7: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
8: 20% restocking fee will be charged if more than 5 pieces of merchandise are returned. Thus, 80% of the total cost on the order can be refunded.
The Product Department will begin to make the suit or wig for you in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. If the merchandise has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.